What is your shipping policy?

We offer Domestic shipping to the United States fulfilled with USPS First Class shipping (2-7 Days). All International shipping is fulfilled with USPS First Class shipping International (7-15 Days).

Our return policy requires the item to be sent back within 14 days of the original purchase date. If you would like to return an item that is in new condition and still in its original packaging, we will gladly assist in reviewing your order for exchange. If an item purchased is defective or damaged, we will offer a full refund or a replacement product. To qualify for a refund, we require that photos be sent via email so that we may properly assess these items in question. 

When will my order arrive?

Please allow up to 3 business days for order processing/payment verification, and an additional 2-6 Business Days for delivery for Domestic orders, and 7-15 Days for International orders.  All Orders can be Tracked via USPS.

How can I exchange an item from my order?

If the item is in new condition and still in its original packaging, we will gladly assist in assessing your order for exchange. 

Do you restock your inventory?

Due to the limited nature of each collection, restocks may not be available for certain items. Limited releases will not be re-stocked once sold out.

Can I contact you directly with any questions?

• All general inquires and may be sent to  customersupport@lightupmasks.com